35 Courses
Glossary
Unconscious Bias
• Unconscious biases • How biases operate •Different types of biases • Insider or Affinity bias • Confirmation bias • Attribution bias • Obedience or Conformative bias • How to overcome biases
Glossary
Becoming Resilient
• Introduction • Definition of resilience • Understanding the concept • Some particulars of resilience • Seven factors of resilience • Skills to boost your resilience • Positive psychology • Learned helplessness • Impact of stress on brain • The bouncing back approach • Organizational resilience • Helping team members become resilient
Glossary
Selling Skills
• Introduction • Stages in sales call • Situation questions - SPIN selling • Problem Questions • Situation questions • Implication questions • Need pay-off questions • Summary
Glossary
Presentation Skills
• Delivering Impactful Presentation • Preparing the content • Managing nervousness • Body language • Handling questions • Utilizing visual aids • Dealing with mistakes • Planning checklists
Glossary
Interviewing Skills
• Introduction • Structured vs Unstructured interviews • Preparing for interviews • Behavioral and situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale examples • Being ready for the interview • Interview process • Observing the candidate's behavior and Probe questions • Funneling the questions • Note taking • Concluding the interview • Interview assessment • Managing interview bias
Glossary
Leading with Empathy
• Introduction • Understanding empathy • Empathy vs. sympathy vs. compassion at work • Types of empathy - affective and cognitive • A practical guide on how to be an empathetic leader • Empathy as an asset • Downside to empathy
Glossary
Work Ethic
• Teamwork • Effective teamwork strategies • Commitment • Integrity • Productivity • Excellence • Positive Attitude • Punctuality • Appearance • Respect & Equality
Glossary
Managing Conflict
• What is conflict? • Reasons for conflict • Are conflicts bad? • Types of conflicts • Process of conflict • Conflict management styles • Steps for conflict resolution • Managing team conflicts • Best practices of handling conflict • Conflict – Do’s and Don’ts • A manager's guide to handling conflict
Glossary
Walk the talk
• Introduction • Structured vs Unstructured interviews • Preparing for interviews • Behavioral and situational questions • Framing questions • Job knowledge questions • Developing rating scale • Rating scale examples • Being ready for the interview • Interview process • Observing the candidate's behavior and Probe questions • Funneling the questions • Note taking • Concluding the interview • Interview assessment • Managing interview bias
Glossary
Structured and Logical communication
• 7 C's of communication - Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous • Chunking • Principles of chunking
Glossary
Interpersonal Skills
• Introduction to Interpersonal skills • What are interpersonal skills ? • Inculcating interpersonal skills • Facial expressions • Interacting with others • Communication styles and behavior • Remembering names - mnemonic devices, acronyms • The art of listening • Asking questions • Influencing and persuading • Handling conflicts • 5 Steps for conflict resolution •Dealing with criticism • Productive and unproductive criticism • A positive outlook on criticism
Glossary
Adaptability
• Introduction • What are adaptability skills • Soft skills • Utilizing soft skills at work • Benefits of adaptability skills • How to improve adaptability skills
Glossary
Stress Management
• Introduction • Four types of stress • The stress response • Demand control model of job stress • Steps to managing stress • Techniques to calm the mind • Mindfulness • Communication strategies • Social support • Humor and fun in workplace • Managing Burnout • Resilience training • Healthy vs Unhealthy ways to manage stress • Anger Management
Glossary
Effective Negotiation
• Introduction to Negotiation • Negotiation myths busted • 5 key concepts of negotiation • BATNA • ZOPA • Aspiration point • Reservation point • Trades • Types of negotiation • Distributive negotiation • Integrative negotiation • Know your BATNA • What to do during negotiation? • Steps of negotiation • Strategies of slicing the pie • Frequently asked questions • Biases and barriers to agreement • International negotiations
Glossary
Project Management
• Project management framework • Levers & Stages of Project Management • Starting a project • Planning • Work Break Down structure • Planning time & scheduling • Planning for cost • Monitoring & controlling scope and time • Communications management • Quality and risk management • Procurement management
Glossary
Business Communication
• Introduction to business communication • Forms of business communication • Email etiquettes • Email composition skills • Writing emails - best practices • Instant Messenger Etiquettes • Meeting etiquettes • Effective business writing • Telephone skills • Conference call etiquettes • Handling conflicts in meetings • Concept of Chunking
Glossary
Result Orientation
• Introduction • Reasons to be result oriented • Achieving result orientation • Pitfalls to be avoided • Conclusion
Glossary
Building Work Relationships
• Introduction • Types of work relationships • Multi-fold benefits of relationship building at work • How to initiate, build and maintain relationships • Common mistakes to avoid
